Effective Date January 2026
Wagon Worx LLC values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, submit forms, schedule services, or communicate with us.
Information We Collect
We may collect the following information when you interact with Wagon Worx:
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Name
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Email address
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Phone number
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Vehicle information including VIN when voluntarily provided
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Service and appointment details
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Communication preferences
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IP address, browser type, and basic usage data for analytics and site functionality
How We Use Your Information
We use collected information to:
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Respond to service requests and inquiries
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Schedule and manage appointments
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Communicate regarding services, repairs, and vehicle updates
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Send transactional messages such as appointment confirmations and reminders
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Improve our website, services, and customer experience
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Comply with legal and regulatory requirements
SMS Communications and Mobile Information
If you provide your mobile phone number and opt in to receive SMS communications, Wagon Worx may send you text messages related to:
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Appointment confirmations and reminders
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Service updates
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Customer support communications
Mobile information collected for SMS communications will not be shared or sold to third parties or affiliates for marketing purposes.
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for assistance.
Information Sharing
Wagon Worx does not sell, rent, or trade your personal information.
We may share limited information only with trusted service providers who assist in operating our website, CRM, scheduling software, or communication platforms, and only as necessary to perform those services. These providers are contractually obligated to keep your information confidential and secure.
We may also disclose information if required by law or to protect the rights, safety, or property of Wagon Worx or others.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance functionality, analyze traffic, and improve performance. You may adjust your browser settings to disable cookies, though some site features may not function properly.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While no system is completely secure, we take privacy and data protection seriously.
Your Choices
You may request to access, update, or delete your personal information by contacting us directly. You may opt out of marketing communications at any time using the unsubscribe links provided or by contacting us.
Third-Party Links
Our website may contain links to third-party websites. Wagon Worx is not responsible for the privacy practices or content of those external sites.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Wagon Worx LLC
Winchester, Virginia
Email: bruce@wagonworx.com