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Effective Date January 2026
Wagon Worx LLC values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, submit forms, schedule services, or communicate with us.
We may collect the following information when you interact with Wagon Worx:
Name
Email address
Phone number
Vehicle information including VIN when voluntarily provided
Service and appointment details
Communication preferences
IP address, browser type, and basic usage data for analytics and site functionality
We use collected information to:
Respond to service requests and inquiries
Schedule and manage appointments
Communicate regarding services, repairs, and vehicle updates
Send transactional messages such as appointment confirmations and reminders
Improve our website, services, and customer experience
Comply with legal and regulatory requirements
If you provide your mobile phone number and opt in to receive SMS communications, Wagon Worx may send you text messages related to:
Appointment confirmations and reminders
Service updates
Customer support communications
Mobile information collected for SMS communications will not be shared or sold to third parties or affiliates for marketing purposes.
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for assistance.
Wagon Worx does not sell, rent, or trade your personal information.
We may share limited information only with trusted service providers who assist in operating our website, CRM, scheduling software, or communication platforms, and only as necessary to perform those services. These providers are contractually obligated to keep your information confidential and secure.
We may also disclose information if required by law or to protect the rights, safety, or property of Wagon Worx or others.
Our website may use cookies and similar technologies to enhance functionality, analyze traffic, and improve performance. You may adjust your browser settings to disable cookies, though some site features may not function properly.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While no system is completely secure, we take privacy and data protection seriously.
You may request to access, update, or delete your personal information by contacting us directly. You may opt out of marketing communications at any time using the unsubscribe links provided or by contacting us.
Our website may contain links to third-party websites. Wagon Worx is not responsible for the privacy practices or content of those external sites.
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
If you have questions about this Privacy Policy or how your information is handled, please contact:
Wagon Worx LLC
Winchester, Virginia
Email: bruce@wagonworx.com
Effective Date January 2026
By accessing or using the Wagon Worx website, submitting a form, or engaging our services, you agree to the following Terms & Conditions.
The Wagon Worx website is provided for informational and service-related purposes only. You agree not to misuse the site, attempt unauthorized access, or interfere with site functionality.
Submitting a form or service request does not guarantee appointment availability. A Wagon Worx representative will confirm scheduling details.
By providing your contact information, you consent to receive communications related to your inquiry or service request, including phone calls, emails, and SMS messages when opted in.
If you opt in to receive text messages from Wagon Worx:
Messages may include appointment reminders, service updates, and customer support
Message frequency may vary
Message and data rates may apply
You may opt out at any time by replying STOP
Reply HELP for assistance
Consent to receive SMS messages is not a condition of purchase or service.
All content on this website, including text, graphics, logos, and images, is the property of Wagon Worx LLC and may not be copied, reproduced, or used without written permission.
Wagon Worx is not liable for any damages arising from the use of this website or reliance on its content. All services are subject to separate service agreements and applicable warranties.
We may integrate third-party tools such as scheduling software, CRM systems, or analytics platforms. Wagon Worx is not responsible for the performance or policies of these third-party services.
These Terms & Conditions are governed by the laws of the Commonwealth of Virginia.
Wagon Worx may update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes.
For questions regarding these Terms & Conditions, please contact:
Wagon Worx LLC
Winchester, Virginia
Email bruce@wagonworx.com